Give us your feedback

We are constantly working to improve your experience at our hospitals and to make sure we achieve this we need your help.

Your feedback is vital to us so that we can improve the areas that need improving and make sure we keep doing the things we are doing right.

To make things as easy as possible for you, we offer multiple ways for you to give your feedback and help us reach our goal of providing the best possible care.

Website feedback system

Our feedback system is the latest way that you can tell us what you think. 

It allows you to comment on all aspects of the service here and your feedback goes through to the manager in charge of the area that you or your child has been treated in, so we can respond as soon as possible. Your comments appear live on the website and we aim to post a response within one working day.

Patient and Family Star of the Month 

Has a member of staff or team gone above and beyond to make either your or your family’s time with us special?

No matter how big or small the act, if you feel that an individual or team have done something positive that should be highlighted and recognised, you can nominate them to be our Patient and Family Star of the Month.

Make your nomination here

Online feedback

Our standard feedback form

Feedback

Note: Questions marked by * are mandatory



Data protection As part of the feedback process, we will collect the data submitted via this form, which we will process and hold in accordance with the General Data Protection Regulation (GDPR), in force from 25 May 2018. Please tick to indicate your consent for this data to be held and processed by us for the purpose of managing your enquiry only. We will not process your data for any other reason and will not share it with any third parties. We will hold your data on our website database until a maximum of one month after submission when it will be destroyed.

*

Friends and family test

Have you received treatment in the last two days? If so, please complete our friends and family test through our website. 

We want to hear from you to help us develop and improve our services. It’s a quick and easy form that lets you send your feedback to us with no fuss.

Take the friends and family test

Feedback cards

When you are on the wards and around the hospitals, keep an eye out for our feedback cards. Our Children's Hospital ones are double sided with one side designed for our patients to use and other side designed for parents and carers.

Email/phone

If you would like to give your feedback via telephone or email you can contact us on:

email: bwc.patientexperience@nhs.net
phone: 0121 333 8505/0121 333 8403

Facebook

We have a policy of openness regarding feedback on our services. As such we are happy for you to post your thoughts and opinions on our Facebook page - where we will post a response to you or respond to you directly.

Visit our Facebook page

Care Opinion

Care Opinion is an anonymous service that posts your thoughts and opinions on a national website. It allows you to view previous comments and to give your views on our services in complete anonymity.

Care Opinion

Care Opinion also have a special page encouraging children and young people to share their feedback

Patient Advice and Liaison Service (PALS)

PALS is a related service that can answer any questions and respond to any concerns you may have.

PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes, when appropriate.

Our PALS and Patient Experience page

Complaints

Find out how to make a formal complaint.